Refund Policy

Effective 9 October 2026

In short

Try the free plan first — it makes real posters, so you can see exactly what TileMyPoster Pro unlocks before you pay. A month or year of Pro that has already started is not refunded, except in the cases below, and refund requests must be reasonable.

Monthly and yearly Pro

Pro renews automatically until it is cancelled (see section 4 of our Terms). Cancelling stops future renewals: you keep Pro until the end of the month or year you paid for, and you are not charged again. A month or year that has already started is not refunded, in whole or in part, except in the cases below.

When we refund

• You were charged twice, or charged after you cancelled, by mistake.
• Pro does not work because of a fault on our side that we have not fixed within 14 days of your report.
• The law of your country gives you a right to a refund that cannot be waived.

Refund requests must be reasonable. We look at each one on its merits, and we may decline a request that is not — for example, one made after heavy use of Pro in the period — except where the law gives you a right to a refund.

Your right of withdrawal

In some countries consumers may withdraw from an online purchase within 14 days. Because Pro starts as soon as you buy it, at your request, that right may end once Pro is unlocked, where the law allows. Where it still applies, we honour it.

How to ask

Write to [email protected] with the order number from your Paddle receipt (it starts with "txn_"). A person reads every request and replies within three working days. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are paid by Paddle to the payment method you used. Please contact us before disputing a charge with your bank — we would rather sort it out directly.